Service & Repairs

Warranty and Repair Information

ZBA, Inc. is a global leader in scanning solutions by providing the absolute best scanning products for most all user applications. All products manufactured by ZBA are guaranteed to be free from defects in materials and workmanship for a specific period time from the date of manufacture: The defined period of time includes:

  • 5 yr. limited warranty for all handheld CCD Scanners 
  •  1 yr. warranty for all magnetic swipe products 
  •  1 yr. warranty for all portable data terminals 
  •  1 yr. warranty for all wand based and slot reader products

This warranty is provided to the original owner only and is not transferable to any third party. It shall not apply to any product

  1. which has been repaired or altered unless done or approved by ZBA, Inc.
  2. which has not been maintained in accordance with any operating or handling instructions supplied by ZBA, Inc. ,
  3. which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, negligence or accident or ,
  4. which has been used other than in accordance with the product operating and handling instructions.

Preventative maintenance is the responsibility of the customer and is not covered under this warranty. During these warranty periods, there is no charge for repairs of defective materials. It is required that you obtain an RMA number before sending in any product. For your convenience, ZBA, Inc. offers online generation (24 hrs./7 days per week) of your RMA number. Simply go to http://www.zbausa.com/rmarequest  and follow the instructions. You will be contacted via e-mail within 24 hrs. with your return authorization number. Be sure to list the serial numbers and a detailed problem description for each item. ZBA, Inc. will charge a service fee for unauthorized returns and if the product being sent in is not defective. Please call prior to any return: 908-359-2070 and ask for Technical Support. Every effort will be made to complete repairs within 48 hours. It is the responsibility of the customer to ship the product back to ZBA Inc.  There will be no charge for return shipping (UPS Ground). ZBA, Inc. will charge for express shipping.

When purchasing a ZBA, Inc. scanner, you are purchasing the best value and service in the market. For Warranty & Service Information within North America, Call: (908) 359-2070.

Extended Warranty Packages are available on all ZBA, Inc. products. Charges vary based on volume installation. Contact your sales representative for additional information.

Specifications are subject to change without notice.


Frequently Asked Questions
If you have a problem, please check if it is already answered in our FAQ!

Online RMA# Request
Please use this form to start a request for an RMA# in case you need to send in for repair or return a product. In just a few steps we will ask you for the information we require. Using the online request will save you time on the phone and ensures that your information is accurate and allows for short processing times.

Online RMA# Status Check
We provide the status of your RMA online. You can checkif we received the product(s). If processing is complete, the trackingnumber (or if returned for credit: the credit invoice number) will bedisplayed.

Please enter your RMA number here:

Online Purchase Order Status Check
For selected customers, the status of purchase orders can be checked here.

Online Service Center
The Online Service Center offers you free downloads, and for better support please register your products here! You will receive an Express Service Code after you signed in the Online Service Center. Please have the code ready when you call for technical support or include it in your e-mail when requesting support. Requests with Express Service Code will be handled with higher priority!

E-Mail Customer Service
If you have any problems, please send an e-mail to our customer service!

 

 

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